Your privacy matters. This Privacy Policy explains what information ExtraHands Houston collects, how we use it, and the choices you have.
1. Information we collect
- Contact details you provide: name, phone number, email.
- Task details you share so we can help: task description, preferred timeline, optional photos.
- Communications between you and us (text messages, calls, emails).
- Basic usage data from the website, such as pages viewed and device type.
2. How we use it
- To respond to your request and coordinate the booking.
- To provide, improve and support our services.
- To communicate about your booking, quotes and follow-ups.
- To comply with legal obligations.
3. Sharing
We do not sell your personal information. We share it only with service providers we rely on to run the business (for example, hosting and messaging), and only to the extent needed to provide the Services.
4. Retention
We keep your information only as long as needed for the purposes described above or as required by law. You may ask us to delete your data at any time.
5. Your choices
- You can opt out of non-essential messages at any time by replying STOP.
- You can request access, correction or deletion of your data by texting us.
6. Security
We take reasonable measures to protect your information. No online service can be 100% secure, but we work to keep your data safe and only use trusted providers.
7. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
8. Changes
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.
9. Contact
For any privacy question, text us at (832) 943-5689.